Issues

  • Internal server error on all API calls

    No matter which call I try, it seems that I get an internal server error from the API. The latest is this: An error occurred, please try again or contact your QuickHelp administrator for further information. Reference this ID: b2dc1a68-cb78-4796-b0f1-3f576401c3ed

    Status: Proposed | Reported by Hidden Mon, 31 Aug 2020 12:21:27 GMT

  • Completed assignments missing from GetUserAssignments API call

    I have a set of users in a group, all assigned the same skill path. If I export from the UI, I can see this one particular skill path with the correct status. If I call the API call for GetUserAssignments, these items do not show up. How can I get the correct export from the API?

    Status: Proposed | Reported by Hidden Tue, 25 Aug 2020 14:13:17 GMT

  • API access is very slow and often returns 500 internal server errors

    Last night, my nightly report refresh reported an internal server error calling the BrainStorm API. I checked this morning and a call to GetUserJourney, which normally takes about 2 minutes to return all, now takes 8 minutes, and retries 4 times before it returns successfully. It seems to be an interal API problem.

    Status: Proposed | Reported by Hidden Mon, 17 Aug 2020 13:20:50 GMT

  • Bad Request 400

    Pragma: no-cache X-Frame-Options: SAMEORIGIN Cache-Control: no-cache Date: Thu, 23 Jul 2020 18:29:06 GMT Set-Cookie: ARRAffinity=9d0a5d0a4cd095707f6fa12529ffba22423f958f56072eeb15ad2039d2d9972f;Path=/;HttpOnly;Domain=api.quickhelp.com Content-Length: 93 Content-Type: application/json; charset=utf-8 Expires: -1 { "message": "The request is invalid.", "modelState": { "customerId": ["CustomerId is required."] } }

    Status: Proposed | Reported by Hidden Thu, 23 Jul 2020 18:30:53 GMT

  • CreateUserAccount API - Not working/No success response

    I am facing issue with createUserAccount API where in I tried with sample inputs posted on your portal. Kindly suggest on what should be added/updated in input to make it work. CreateUserAccount API - https://qhapi.quickhelp.com/User/Create Given sample is not working for content type - application/xml or text/xml Response - Error - The request is invalid. Error in line 1 position 23. Expecting element 'ArrayOfUserCreationDto' from namespace 'http://schemas.datacontract.org/2004/07/Brainstorm.Api.Models.DTO.Users'.. Encountered 'Element' with name 'UserCreationDtoArray', namespace ''. For content type - application/json or text/json Response Error - { "message": "The request is invalid.", "modelState": { "users[0].CustomerId": ["CustomerId must be empty."] } } Kindly suggest. Thanks, Mohit

    Status: Proposed | Reported by Hidden Fri, 17 Jan 2020 18:41:52 GMT

  • CustomerId required

    I have been working with the v1.0 API for a few weeks, and now suddenly my calls fail because I need a CustomerId to pass. Where can I get the customerId?

    Status: Proposed | Reported by Hidden Thu, 05 Sep 2019 13:08:55 GMT

  • Try It - 500 Internal Server Error

    Most of the endpoints are returning the following 500 Internal Server Error for my queries: "An error occurred, please try again or contact your QuickHelp administrator for further information. Reference this ID: 63e2e06d-2183-4742-b204-84b7ae4a4b96" (The error above was using the getUserHistory endpoint.) The only endpoint I was able to successfully get results from is the getUserList one.

    Status: Proposed | Reported by Hidden Tue, 23 Jul 2019 16:56:42 GMT

  • "Try it" API returns denied

    Hi, I am testing the BrainStorm API's GET examples. When I press the Try it button, it auto populates the subscription key but when I click Send button, it returns 401 Unauthorized response status

    Status: Proposed | Reported by Hidden Thu, 07 Feb 2019 18:38:35 GMT

  • No time zones are returned by the API

    What timezone is utilized by this API? There is no indication of timezone within API documentation or within the JSON returned by the API. This is a follow up to https://apimqhapiprodnc.portal.azure-api.net/issues/5c2d2f44b2cfb42680254751 Thanks

    Status: Proposed | Reported by Hidden Tue, 08 Jan 2019 21:17:36 GMT

  • fromDate/toDate query param timestamp format

    We're attempting to query the `getUserHistory` endpoint, and the documentation for the `fromDate` and `toDate` query params seems incorrect/misleading. For instance, for fromDate the doc is: "Format - date-time (as date-time in RFC3339). Parameter responsible for filtering data by time range start in format "MM/dd/yyyy"." AFAIK, "MM/dd/yyyy" is not valid RFC3339, nor a date-time (no time). The API only seems to accept the month-day-year in the given format. Is this intended? Can we get confirmation that the smallest time span that can be queried is one day?

    Status: Proposed | Reported by Hidden Wed, 02 Jan 2019 21:38:12 GMT

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